Although you hadn't asked why, it had less to do with you not noticing than with you not wanting to hear the answer.

About This Quote

In response to a question from a customer, an employee of a local store tells the customer, “I’m sorry, but I don’t know.” The customer may see this statement as an insult to his intelligence, but the employee is really giving a thoughtful answer that takes into account the fact that the customer was not asking about a specific thing. Letting that customer think that he didn't notice is better than the alternative of answering the question and then having the customer walk away in anger because it's obvious how poorly the employee understood what he was asking.

Source: Handle With Care

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